Quality

Bouygues Immobilier designs high-quality buildings, offices and business parks to ensure high-quality living or working space for its clients. This is one of the keys to its success in France and Europe.

Quality is a core value at Bouygues Immobilier

Bouygues Immobilier creates high-quality living spaces where its clients feel at home. To achieve this, a quality strategy has been put in place, based on:

• listening to its clients at every stage of a project : from the design phase to the after-sales service;
• an organisation dedicated to quality, with a steering committee under the authority of the Chairman-CEO, a Quality Manager and quality correspondents in each subsidiary;
• indicators which measure client satisfaction and the quality of the work and services provided;
• quality appraisals produced by employees for each project completed in order to capitalise on the experience acquired;
• annual internal audits of operational centres carried out by specially trained in-house teams
• an Annual Improvement Plan (PAA), which identifies areas where improvements can be made.

Client satisfaction surveys

When a programme has been completed, clients are consulted (by a service provider for residential housing and by the programme manager for commercial projects) to obtain their views on:

• the client relationship
• the property acquired
• the quality of the work (finishings)
• the service

The results of these surveys are used to determine improvement plans under the quality approach.

Quality is everybody’s business

Bouygues Immobilier’s employees are involved in the quality approach, during all phases of a project.

That is why an Intranet site provides them with all the necessary information:

Documentation: operators, quality guide, methods, procedures, management tools: indicators, process management, strategic reviews, audits, etc.